Frequently Asked Questions

What is the return policy?

Please contact hello@vibrantdisenyo.com within 3 days of receiving your order. Ship items back within 7 days of delivery.

The following items cannot be refunded or exchanged:

• Custom orders
• Digital illustrations
• Digital Downloads

Item must be in good original condition to be eligible for a return.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

CUSTOM ORDERS are non-refundable. If you are purchasing a digital illustration, proofs will be sent to you for approval prior to closing out the sale. There will be up to 3 revisions available to ensure you are happy with your custom design.

How long is shipping?

Shipping varies based on the specific product. Items purchased from the Printful site will have shipping options listed based on selected delivery time. Email notification will be sent when shipping is sent out.
Items will be shipped out within 3 days of purchase.

What if there is a problem when my item is delivered?

Shipment mishandling isn’t ideal, but may occur. If your item arrives with some damages, please contact hello@vibrantdisenyo.com.

What photos can I use for the custom digital illustration?

High quality photos are best to redesign as an illustration. Screenshots are acceptable, but detail may differ based on the quality of the original photo submitted. If you’re unsure of what photos to use, email hello@vibrantdisenyo.com with your Order Number and we can decide which photos are best to use.

How long does a custom digital illustration take?

After purchasing your order, please email your photos to hello@vibrantdisenyo.com. It will take 4-5 days to receive a proof of your illustration. You are able to make 3 edits to the image to ensure you are happy with your custom portrait. If you would like to have a printed copy of the illustration mailed to you, please allow 2 additional days prior to be shipped out.

Who makes the designs of these items?

All designs on Vibrant Disenyo are handcrafted by Desiree.

Will you be sharing the custom portraits on social media?

Every custom illustration is unique and allows me to showcase individual designs. I will be sharing every digital illustration on social media and this website as part of my portfolio. However, original photos will not be featured without permission. Digital illustrations are owned by Vibrant Disenyo.

If you are concerned about your digital portrait being featured on this website, or any social platform, please contact hello@vibrantdisenyo.com

Questions?

Please contact hello@vibrantdisenyo.com if you have any questions prior to purchasing or have any concerns with your order.

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